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Frequently Asked Questions (FAQ)
Got questions about Bhaeli’s collections, sizing, or policies? We’ve got answers!
Welcome to Bhaeli's FAQ page!
We strive to make every transaction on our website smooth and hassle-free. At Bhaeli, we take immense pride in delivering high-quality products and adhering to the highest standards of craftsmanship. However, if you are not completely satisfied with your purchase, please review our options for returning or exchanging items.
If your question is not addressed in the FAQ section, feel free to reach out to us at hello@bhaeli.com.
General Questions
Q1: What is Bhaeli known for?
Bhaeli specializes in crafting elegant, high-quality suits for women. Our collections blend tradition with contemporary fashion trends, offering designs perfect for every occasion.
Q2: Where are Bhaeli’s products made?
All our products are designed and crafted in India, celebrating the rich heritage of Indian craftsmanship.
Q3: Does Bhaeli have physical stores?
Currently, we operate exclusively online, ensuring a seamless shopping experience from the comfort of your home.
Orders & Payments
Q4: How can I place an order with Bhaeli?
You can place your order directly on our website. Add your favorite suits to the cart, proceed to checkout, and follow the steps to complete your purchase.
Q5: What payment methods do you accept?
*We accept the following payment methods:
– UPI
– Credit/Debit Cards
– Net Banking
– Cash on Delivery (COD) – available within India.*
Q6: Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. Please contact our support team as soon as possible for assistance.
Sizing & Customization
Q7: How do I choose the right size?
We provide a detailed size chart for each product on our website. If you need further assistance, feel free to reach out to us.
Q8: Does Bhaeli offer customization services?
Yes, we offer customization on select designs. Contact our support team with your requirements, and we’ll assist you in creating your perfect outfit.
Shipping & Delivery
Q9: What are the shipping charges?
We offer free shipping across India. International shipping charges will be calculated at checkout based on your location.
Q10: How long does delivery take?
For orders within India, delivery typically takes 5-7 business days. International orders may take 10-15 business days, depending on the destination.
Q11: Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email or SMS to monitor your package’s status.
Returns & Exchanges
Q12: What is Bhaeli’s return policy?
We accept returns or exchanges within 7 days of delivery for unused items with all tags intact. Please note that customized products are non-refundable.
Q13: How do I initiate a return or exchange?
To initiate a return or exchange, contact our support team with your order details. We’ll guide you through the process.